Thank you for choosing instracker.io's services. We are committed to providing high-quality extraction tools. By using purchased credit packages, you acknowledge and agree to our terms that no refunds will be provided. We offer 50 free credits to new users to help you determine if our product meets your needs.

1. Free Credits

instracker.io provides 50 free credits to new users to experience our service. These credits can be used to test our platform's features without requiring a credit card, helping you fully understand if the product meets your needs.

Note: Free credits are non-refundable under any circumstances.

2. Credit Purchase Policy

All credit purchases are one-time payments, not subscriptions. Credits never expire and can be used at any time. By using purchased credit packages, you acknowledge and agree to our terms that no refunds will be provided. We recommend trying our free credits to fully experience the product features before making a purchase.

3. Refund Eligibility

Refund requests must be submitted within 72 hours of purchasing credit packages.

Due to the instant delivery nature of digital credits, refunds will be reviewed on a case-by-case basis and are subject to instracker.io's discretion.

The following cases may be considered for refunds:

• Technical Issues: Persistent problems preventing effective credit usage despite our support team's attempts to resolve them (e.g., repeated task failures due to server errors).
• Billing Errors: Incorrect charges such as duplicate charges or wrong credit package quantities.

Cases Not Eligible for Refunds:

• Change of Mind: Refund requests due to personal reasons or change of mind after credit purchase will not be accepted.
• Improper Use: Issues arising from input errors (e.g., invalid hashtags, private accounts) or credit misuse are not eligible for refunds.
• Used Credits: By using purchased credit packages, you acknowledge and agree to our terms. Any used or consumed credits are non-refundable under any circumstances. We provide 50 free credits to help you fully understand product features.

5. Refund Request Process

To request a refund, please contact our customer support team at [email protected]. Please provide your account information, credit package purchase details, and a brief description of the issue prompting your refund request.

4. Refund Processing

After reviewing your refund request, we will notify you via email of approval or rejection. If approved, your refund will be processed within 5-10 business days and returned to your original payment method. Refunds can only be issued to the original payment method used (card payment or cryptocurrency).

6. Refund Policy Changes

instracker.io reserves the right to update this refund policy at any time. Any changes will take effect immediately upon posting to our website. Continued use of our services indicates acceptance of the updated policy.

7. Contact Us

If you have any questions about our refund policy, please contact us at [email protected].